TurboMax AI is prepaid and there is no subscription, so there is nothing to cancel and nothing that auto-renews. This policy covers credits and top-ups.
1. Automatic refunds — no action needed
Credits are returned to your wallet automatically, in full, when:
- a generation fails;
- you cancel a generation before it finishes;
- a generation times out without producing a result; or
- a generation could not be started at all.
You are only ever charged for the credits a completed generation actually consumed. If the estimate was higher than the real cost, the difference is credited back automatically.
2. Unused credits
- Credits do not expire while your account is open.
- You may request a refund of unused credits within 14 days of purchase. We refund the unused portion to your original payment method. Credits already spent are not refundable because the compute cost has been incurred.
- After 14 days, refunds of unused credits are at our discretion. We will consider genuine cases — ask us.
- If you close your account, unused credits are forfeited. Request a refund first if you want one.
3. When a result is not what you expected
AI models are probabilistic. A result that is technically successful but creatively disappointing is not, by itself, a fault, and the compute was really consumed. That said, if the service misbehaved — wrong model, wrong parameters, corrupted or unusable output, or you were charged twice — tell us and we will make it right.
Use Request a refund from the generation in My Projects, or from your wallet for a top-up. Requests are reviewed by a human.
4. Duplicate or unrecognised charges
Contact turbomaxai@digimoor.com with your receipt number. We keep a receipt for every top-up on your Account page. Duplicate charges are refunded in full.
5. How to ask
- In the app: My Projects or Wallet → Request a refund.
- Or email turbomaxai@digimoor.com with your account email and receipt number.
6. Timescales
- We acknowledge refund requests within 2 business days.
- We decide within 5 business days.
- Approved money refunds are issued to the original payment method and typically reach you within 5–10 business days, depending on your bank.
- Credit refunds appear in your wallet immediately on approval.
7. Chargebacks
Please talk to us before raising a chargeback — it is slower for you and costly for us. If a payment is refunded or charged back, the corresponding credits are removed from your wallet. Accounts with fraudulent chargebacks are closed.
8. Your statutory rights
If you are a consumer, this policy does not limit rights you have under the law of the country you live in, including any statutory cancellation right for digital services.